CP@SS Service Guarantee:

CP@SS guarantees we will work with you until we get your problems solved. We want you to be happy and come back again. We want you to be excited and tell your friends about us. Therefore, we install all parts and perform all repairs according to industry standard and accepted procedures and warranty our work (except as noted below) against defects and omissions for 90 days from the date you are notified the computer is ready to be picked up.

Onsite service
We warranty our onsite service (except as noted below) for 90 days against defects but we do not offer any warranty for more than the initial time billed for the service call in question. For example, if we spent one hour onsite to troubleshoot a problem, and spent an additional two hours to solve the issue in a warranty situation, the customer will be credited for the initial hour only.

Our guarantee covers the following:
Any problems you have asked us to fix work consistently and repeatedly in our shop or in your home or place of business during an onsite service call. If we install Windows it has been installed according to industry standards and all available updates and patches have been loaded. All disk drives, modems, video cards and internal components are installed, working, and connected correctly.
If we clean a virus infection, the computer is free from viruses when it leaves our shop. We have used industry accepted standards of troubleshooting

Our guarantee does NOT covers the following:
Microsoft Windows or any software package to be bug free or crash proof.
virus re-infections
stability of internet, ethernet or wi-fi connections.
any peripheral we don’t install, including printers
software not installed by CP@SS
hardware not purchased at CP@SS
any non-standard user settings or over clocking of hardware
systems that have not been picked up within the warranty period
problems we have not been notified of within the warranty period
CP@SS offers LOW rates for software and hardware installations.
Save your self the headaches…. LET US DO IT!
Normal turnaround times apply for systems returned more than 1 week after pickup!

Warranty on repair or replacement parts:
We service all brands of computers, old and new. Often original equipment manufacturers or other parts vendors do not offer "new" parts for sale, but only refurbished or used parts. Some repair parts may be hard to locate and may only be available from one vendor. To protect you, Unless otherwise represented to you in writing on your workorder, we offer a 90 day warranty on all replacement and repair parts that begins the date you are notified the repairs are completed. Special order, used or limited availability parts may have a shorter warranty or may come with none at all. We offer no guarantee or warranty on the time it will take to have the warrant serviced by the vendor.