Terms of Service

CP@SS Service Agreement

This is an agreement between myself and CP@SS It supersedes any verbal communications or published material.

• The Customer requests and authorizes CP@SS and any employee, subcontractor or consultant of CP@SS to examine, modify and attempt to repair any and all problems found with the computer system, data storage device, ALL files, and any peripherals left by The Customer on the premises of the Customer. The Customer understand an estimate fee may apply if The Customer declines to purchase replacement parts required to complete the repair.

•The customer authorizes CP@SS to replace or modify any internet security software with freely available alternatives and to install an alternative web browser to protect the computer from internet threats at their discretion and without prior notification.

• The Customer agrees NOT to hold CP@SS or any employee, subcontractor or consultant of CP@SS responsible in any way for the failure or functionality of any and all hardware or software associated with with The Customers computer, peripherals or data storage device, including any failure that occurs while attempting repair. The Customer accepts ALL RISK associated with any repair or attempted repair or any other action by CP@SS and its associated employees and subcontractors on any and all of The Customers computers connected or unconnected by networks.

• I The Customer am aware of the importance of backing up my data and software. The Customer agrees NOT to hold CP@SS or any employee, subcontractor or consultant of CP@SS responsible in any way for the loss or corruption or consequences of the failure to recover any data or software residing on The Customers computer system or data storage device.
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• The Customer understands that the estimated time quoted to complete my service depends on many factors and is a GOOD FAITH ESTIMATE ONLY. The Customer understands it is possible this time could significantly increase depending on what problems are discovered during service.

• The Customer understands that estimated turn around times for service do NOT include:

o The day the system is dropped off (unless dropped off before 10am.)
o Saturdays, Sundays or Holidays.
o Time spent waiting for special order parts.
o Circuit board or other contracted repairs including Data Recovery